Frequently Asked Questions
Where do you ship from?
We have warehouses in the UK, Germany, and France. To ensure faster delivery, we will arrange shipment from the warehouse nearest to your delivery address, subject to product availability.
How long does it take to receive my order after placing it?
If the product is in stock at your local warehouse, delivery typically takes 3 to 5 business days. If local stock is unavailable and we need to ship from another warehouse, delivery will usually take 5 to 7 business days. Delivery timelines may experience some extensions during holiday periods.
What shipping methods are available?
We currently partner with leading logistics providers such as DPD, DHL, GLS, and Hermes. The most suitable carrier for your order will be selected based on factors such as the product's weight, dimensions, and your delivery address.
How long does order processing take?
Orders are processed and shipped within 48 hours on business days. Please note that processing may experience slight delays during public holidays, but we always strive to dispatch all orders as quickly as possible.
What should I do if I receive a damaged or defective product?
Please contact our dedicated customer service team. They will investigate and provide you with a professional solution promptly, usually within 24 hours.
Can I get help if I encounter problems during assembly or use?
Yes, absolutely. Our customer service team is here to assist you. Please feel free to contact them, and they will provide professional help within 24 hours.
Does your furniture require self-assembly?
Yes, our furniture requires self-assembly.